Marketing Monday

Necessity the Mother of Invention
The late inventor of the ATM, John Shepherd-Barron, was locked out of his bank one day and couldn't withdraw money from his account. It struck him that there ought to be a way to get money from your account at any time and decided that a chocolate bar vending machine was the perfect model for a money dispenser. The first Automatic Teller Machine was installed in a small bank branch in a little north London suburb on June 27, 1967. 40 years later, they're found in almost every convenience store or restaurant the world over.

Associated Press via The Toronto Star

Marketing Monday is a column devoted to innovation in the world of commerce. It celebrates companies, products, packaging and campaigns that swim against the current or find creative ways to stand out. Got a suggestion for the column? Send me a comment.

Example of a Chief Marketing Officer Job Description

Written by Choleena DiTullio of Demand Studios for publication on eHow.com. The published article at eHow.com.

The chief marketing officer has responsibility for all areas of marketing, including sales, customer experience, public policy, media relations, promotion, web and electronic services and the corporate programs of a company or foundation.

Overview
The Chief Marketing Officer (CMO) is the senior executive of a company’s marketing department. He leads the teams that recommend and execute the company’s marketing activities to achieve the financial and strategic objectives of the marketing plan. She manages marketing budgets, sets up business processes and tracks return on investment; reporting on all marketing activities to the suite of chief officers. The CMO is both a thought leader and a tactical implementer.

Key Responsibilities
Reporting directly to the Vice President of Business Operations; the Chief Marketing Officer leads marketing operations, sales operations, product management, partnership marketing, customer service and customer retention. As part of the marketing operations, he takes care of the company's media and industry relations, advertising, interactive programs, communications as well as market and customer research. Advertising responsibilities include overseeing trade show exhibiting, printed promotions and electronic promotions such as web sites and social media. He must ensure that the company's branding comes across in all media.

Experience
The CMO should have 10 or more years of senior leadership experience in marketing and sales management with a thorough knowledge of marketing principles, product or service management, sales and business development, along with a demonstrated track record of success and performance. This senior leadership position requires the ability to understand changing market dynamics, translating them into actionable strategy and implementing the strategy to achieve pre-set objectives as determined by the marketing plan. She should have experience in managing budgets effectively across multiple departments, financial reporting, setting up effective metrics and business processes. Knowledge and experience in the company's industry may be required or preferred.

Day-to-Day Responsibilities
The chief marketing officer drives day-to-day execution and improvement of the company's marketing plan; oversees market research and analysis of the competition; oversees the management and research teams on product development; oversees and directs customer service and customer service monitoring processes to ensure client retention and to ensure that customer feedback informs the development process of the product (or service); and researches and creates product ideas and areas for business growth. This position also manages the development of a web site that serves customer, staff and partner needs; handles public relations and corporate communications designed to deliver a brand-consistent message; develops new and enhances existing business relationships and heightens awareness of the company; and provides leadership in the design and production of all aspects of visual marketing needs.

Intangible Personal Qualities
The chief marketing officer is expected to build and maintain a high performance culture through standardized or personalized, effective performance management methods; is an excellent project manager; has impeccable communication and presentation skills; can balance product/service strategy and execution of a marketing plan to deliver both well and has a solid understanding of the value of industry experts and how to work with them to the company's benefit. A CMO is an excellent change agent, using a style of management that mentors/coaches staff to inspire their best performance. She also builds a personal rapport with all stakeholders, including the team of chief officers, personnel and suppliers; has superior strategic planning and organizational skills with a hands-on execution style; and is able to align and integrate the department's goals with the other chief officers' goals so that partnership drives growth.

References
ASAE & The Center for Association Leadership: Job Descriptions, Marketing
Metropolitan Regional Information Systems: Chief Marketing Officer
jobfox: Go Grid CMO

Resources
Bloomsberg Businessweek: The Short Life of a CMO
CMO Council
Forbes.com: CMO Turnover Dilemma

What is a full-service advertising agency?

Written by Choleena DiTullio of Demand Studios for publication on Answerbag.com. The published article at Answerbag.com.

A full-service advertising agency is a business specializing in the complete promotion of its clients. The agency can produce all types of advertising products and services from printed signs to television advertisements.

Brand Development
Brand development includes everything from deciding on the design of a logo to developing a family look for all promotions.

Research and Conceptual Development
Research includes a period of discovery where the agency learns about the client, its goals, its products and its audience. The agency will write a comprehensive marketing plan from the information gathered. Conceptual development includes brainstorming advertisement ideas and testing those ideas in a focus group.

Audio/Visual Components
A/V components include radio and TV. ads as well as soundscapes, multimedia and video components used within websites and trade show booths.

Printed Materials
Printed materials include a wide variety of items: billboards, brochures, business cards, trade show booths and all types of printed signage.

Electronic Marketing
Electronic marketing includes websites, mailing lists, social media (blogs, Facebook Groups, Twitter streams) and other electronic-based promotional methods.

Public Relations and Communications
Their services can also extend to Public Relations and Communications, supplying speech writing and a direction for all modes of public communication of a company.

More Information:
Saatchi & Saatchi
BBDO Worldwide
Ogilvy & Mather

Wednesday's Words of Wisdom

Essence of a business – selling something for a profit!"
— Neville Gilfoy, Publisher of Progress Magazine