Some Indian call centres resorting to trickery - thestar.com
'This is Warren on the line from Calgary' — India, that is. Some Indian call centres lie about where they're calling from to reduce inhibitions. "Accent neutralization" classes also taught.
Clever or deceptive? It treads a fine line that I'm not comfortable with. But it seems to be driving sales so I don't imagine it will stop any time soon.
Some Indian call centres resorting to trickery - thestar.com
Marketing Monday is a column devoted to innovation in the world of commerce. It celebrates companies, products, packaging and campaigns that swim against the current or find creative ways to stand out. Got a suggestion for the column? Send me a comment.
Monday, May 10, 2010
Marketing Monday
Labels: Marketing Monday
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